Welcome to SongPop Customer Service!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@songpop.zendesk.com.


SongPop. We Love Music!

Shared Account Apr 11 Announcements

A quick heads-up to our players. Due to changes in restrictions from our content providers, we are making some adjustments to several of our artist spotlight playlists, effective immediately.

Re-entering the shop:
- Elvis Presley (formerly "King of Rock")

Leaving the shop:
- Bruce Springsteen

Still available, but with adjusted tracklistings:
- Aerosmith
- Beyoncé
- David Bowie
- Michael Jackson

We apologize for any inconvenience, but please rest assured that we are constantly working hard to bring all your favorite music back to SongPop!

Shared Account November 19, 2014 Announcements

We have recently become aware of an issue affecting certain users where they are unable to reinstall SongPop, MoviePop, TravelPop, HelloPop, and other FreshPlanet apps on their Android device after updating to Android Lollipop 5.0. 

According to reports, this appears a problem within Android Lollipop 5.0, and it is affecting certain apps built using Adobe Air (such as SongPop and other FreshPlanet applications). Adobe are aware of the issue, and have escalated it to Google. Unfortunately, we do not currently have a timeframe for an update or solution as of yet.

If you are experiencing these issues and would like us to update you when the issue is resolved, please contact us using the "Submit a Request" link above and we will notify you as soon as there is a solution to this problem.