if you accept a challenge, you expect the person to play at least 3 games since you cannot chat with them until the third game is complete. These folks come on and play 1 game of their choosing, win and ten leave, giving them a cheap victory. I have always maintained that a person should play at least 3 games or not challenge at all. It is not fair. The person who accepts the challenge is not able to respond to the challenger with a game of their own choosing to make it fair, plus you cannot chat with the challenger to ask what is going on. You need to address this issue.
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